{"id":359556,"date":"2026-08-31T10:10:48","date_gmt":"2026-08-31T10:10:48","guid":{"rendered":"https:\/\/wordpress.org\/plugins\/handled-chat\/"},"modified":"2026-08-31T11:40:48","modified_gmt":"2026-08-31T11:40:48","slug":"handled-chat","status":"publish","type":"plugin","link":"https:\/\/brx.wordpress.org\/plugins\/handled-chat\/","author":21022714,"comment_status":"closed","ping_status":"closed","template":"","meta":{"version":"1.0.0","stable_tag":"1.0.0","tested":"7.1","requires":"5.8","requires_php":"7.4","requires_plugins":null,"header_name":"Handled Chat","header_author":"Sonic Blue Tech Ltd","header_description":"The AI that actually handles the conversation, not just helps your team chat faster. Adds the Handled chat widget (sales lead qualification and customer support) to your site. 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Handled is different: it's an AI that handles the conversation itself. It qualifies sales leads the moment they arrive, and answers customer support questions instantly using your own FAQs and policies, without needing a person at the keyboard. It works around the clock, hands off to a real person whenever a conversation genuinely needs one, and captures visitor details for every qualified lead.<\/p>\n\n<p>This plugin adds the Handled chat widget to your site. It does not include any chat logic itself: your site sends visitor messages to Handled's own servers at handled.support, which is where the AI, your FAQs, and your escalation contacts are configured.<\/p>\n\n<p><strong>You need a Handled account to use this plugin.<\/strong> Sign up for a free trial at <a href=\"https:\/\/www.handled.support\">handled.support<\/a>, then find your tenant slug and instance key on the Widget Config page of your dashboard.<\/p>\n\n<h4>Features<\/h4>\n\n<ul>\n<li>Qualifies sales leads and routes them to your team<\/li>\n<li>Answers support questions from your own FAQs and policies<\/li>\n<li>Hands off to a real person whenever a conversation needs one<\/li>\n<li>Works on any WordPress site, WooCommerce or not<\/li>\n<\/ul>\n\n<h4>External service<\/h4>\n\n<p>This plugin connects to Handled (handled.support), a third-party service operated by Sonic Blue Tech Ltd. Chat conversations are processed on Handled's servers, not on your own site. See Handled's <a href=\"https:\/\/www.handled.support\/terms-conditions\">Terms &amp; Conditions<\/a> and <a href=\"https:\/\/www.handled.support\/privacy-policy\">Privacy Policy<\/a> for details on how conversation data is handled.<\/p>\n\n<!--section=installation-->\n<ol>\n<li>Sign up for a Handled account at <a href=\"https:\/\/www.handled.support\">handled.support<\/a> if you haven't already.<\/li>\n<li>Install and activate this plugin.<\/li>\n<li>Go to Settings \u2192 Handled Chat.<\/li>\n<li>Copy your tenant slug and instance key from your Handled dashboard's Widget Config page, and paste them in.<\/li>\n<li>Save. The chat widget will appear on your site.<\/li>\n<\/ol>\n\n<!--section=faq-->\n<dl>\n<dt id=\"do%20i%20need%20a%20handled%20account%3F\"><h3>Do I need a Handled account?<\/h3><\/dt>\n<dd><p>Yes. This plugin only adds the widget to your site, it doesn't include the AI or any of the underlying setup. Sign up at handled.support first.<\/p><\/dd>\n<dt id=\"does%20this%20work%20with%20woocommerce%3F\"><h3>Does this work with WooCommerce?<\/h3><\/dt>\n<dd><p>Yes, and it works on any WordPress site whether or not WooCommerce is installed.<\/p><\/dd>\n<dt id=\"where%20do%20i%20find%20my%20tenant%20slug%20and%20instance%20key%3F\"><h3>Where do I find my tenant slug and instance key?<\/h3><\/dt>\n<dd><p>In your Handled dashboard, under Widget Config, there's an embed snippet with these values already filled in.<\/p><\/dd>\n\n<\/dl>\n\n<!--section=changelog-->\n<h4>1.0.0<\/h4>\n\n<ul>\n<li>Initial release.<\/li>\n<\/ul>","raw_excerpt":"The AI that actually handles the conversation, not just helps your team chat faster. Qualifies sales leads and resolves support questions on its own.","jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/brx.wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin\/359556","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/brx.wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin"}],"about":[{"href":"https:\/\/brx.wordpress.org\/plugins\/wp-json\/wp\/v2\/types\/plugin"}],"replies":[{"embeddable":true,"href":"https:\/\/brx.wordpress.org\/plugins\/wp-json\/wp\/v2\/comments?post=359556"}],"author":[{"embeddable":true,"href":"https:\/\/brx.wordpress.org\/plugins\/wp-json\/wporg\/v1\/users\/steveg78"}],"wp:attachment":[{"href":"https:\/\/brx.wordpress.org\/plugins\/wp-json\/wp\/v2\/media?parent=359556"}],"wp:term":[{"taxonomy":"plugin_section","embeddable":true,"href":"https:\/\/brx.wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin_section?post=359556"},{"taxonomy":"plugin_tags","embeddable":true,"href":"https:\/\/brx.wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin_tags?post=359556"},{"taxonomy":"plugin_category","embeddable":true,"href":"https:\/\/brx.wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin_category?post=359556"},{"taxonomy":"plugin_contributors","embeddable":true,"href":"https:\/\/brx.wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin_contributors?post=359556"},{"taxonomy":"plugin_business_model","embeddable":true,"href":"https:\/\/brx.wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin_business_model?post=359556"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}